Reporting safety concerns

Should you discover a vulnerability or suspect a possible security gap, please contact us immediately.

You can reach us at any time via the email address security@sdui.de. Please do not use the regular support requests via the app to ensure that we are able to directly process the email and hence get back to you as quickly as possible.

A separate department takes care of the inquiries immediately. After internal investigations, we will get back to you.

Response and resolution

Should a case be confirmed, we will publish a security update as soon as possible (this can happen within a few minutes due to our technical infrastructure) or take parts of the platform immediately offline in order to ensure the protection of our customers' data.

Information obligation 

If we discover that the vulnerability mentioned has been misused, we will inform the affected customers immediately after our investigations have been completed.

Privacy

You can find answers to questions about data protection in our FAQ - our customer care team will also be happy to help.